Windows hello not working windows 10 dell Apr 7, 2017 · Just activated a new Inspiron 7568 2-in-1, and as part of setting up, the Windows 10 software was updated. Then I tried configuring Windows Hello and all of a sudden it worked! May 29, 2023 · Shows in device manager but doesn't work. Same as you, a Recent Windows 10 update took those capabilities away. See full list on dell. I sent that laptop back and they sent me a new one. Modify Windows Hello Group Policy settings. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. I unplugged the camera from the port extender and plugged it into a port on the side of the Dell laptop, instead. Jan 19, 2020 · Windows Hello (fingerprint sign-in) worked very well until about end of December 2019, when there was a BIOS and Windows update. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring.   After getting it back up and running the Windows Hello Face and Finger print are not working. 2. You can do this by going to However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. After downloading and installing the updates, restart the computer. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Oct 27, 2021 · *Dell Latitude 7520Windows Hello doesn't work on my external monitor (Phillips Brilliance 346p). One of the following happens: Either only the PIN is requested; Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. (Note: This worked in one particular case, however it may not be the same in all cases). An issue in older versions of the Goodix fingerprint driver can mean that the Windows Hello Fingerprint setup says the setup is a success. " I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. 5 and 4. Run Hardware & Devices troubleshooter. 3. The pin works but not facial or fingerprint recognition. I have a Dell 7490, with IR camera. Windows 10 fingerprint and PIN not working; Can’t use fingerprint or PIN login – These may be fixed by recreating your PIN and fingerprint. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft May 8, 2017 · Hello, Dell just replaced the motherboard on my XPS 27 (7760) and the Windows Hello facial recognition system has stopped working. Any ideas? Thanks, DiAngelo Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . The camera actually works properly. 10. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Aug 23, 2020 · So I have a brand new work laptop with Win 10 Pro Version 1903 (OS Build 18362. Windows Hello for Business must now be set up for domain access. Turn off Fast Startup. Can't roll back to Windows 10 after Windows 11 update without doing a clean install. Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. 08) i can actually get through the set up from Windows Hello (that goed not very smooth and rather slow but i manage to finish it) and use the fingerprint scanner BUT it is very slow with recognizing my finger and sometimes it does not recognize it at all Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. From the getgo this laptop has given me all sorts of problems. Select Windows Components and open Biometrics. When I go to settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 7. We couldn't find a camera compatible with Windows Hello Face. I bought a brand new Lenovo X1 Carbon Gen 12 last month and when the system updated to Windows 11 24H2 the camera stopped working. The Walk Away Lock and Wake on Approach features do not work on computers that support an S3 sleep state. I will attach the System Information as requested, an I hope this will help you. Unfortunately, Dell has not pushed or even received the update. I also installed the Dell data protection security tool for windows 10 (version: 1. But it could also be a Driver problem because if our drivers aren't maintained. 5、Reset windows hello: Settings - Accounts - Login Options - windows hello 5 days ago · NOTE: Windows 11 and Windows 10 automatically detects and installs the Webcam drivers. Dec 18, 2023 · Are you unable to sign in to your Windows 10 computer using Hello Face? Some Windows 10 users are complaining about Hello Face as this is not working on their computer. According to what I can see on the Dell site, the XPS 9315 2-in-1 is sold with Windows 11 installed. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Reinstall the biometrics driver. Since then, Windows Hello won't work. The User may choose to use the native Microsoft software solution known as "Windows Hello" to access the Fingerprint device. Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Reconfigure Windows Hello: If you've set up Windows Hello facial recognition before and it's not working now, you might need to reconfigure it: Go to "Settings" > "Accounts" > "Sign-in options. Try to sign into Windows using the fingerprint Jun 1, 2020 · Device Manager window will be opened. I cannot even follow the above conversation. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Hello! I have Dell XPS 13 9300 model with fingerprint. I shows me that device is not compatible, I've tried installing the official driver, tried install RealSense Depth Camera manager (but it said couldn't find a compatible camera), tried uninstalling the driver and installing it again, but none of the methods work and Windows Hello tells that it couldn't find a camera compatible with Windows Hello. In Search on the taskbar, type device manager , then select it from the search results. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. Here are a few steps you could try: Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. The last camera driver fixed the camera issues in Teams. D Jan 10, 2019 · Hi ganotisic. I've tried the following: Removing and reinstalling the drivers for my camera (Intel(R) AVStream Camera) and Facial Recognition (Windows Hello) Software Device.   The two red IR do Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. However, after setup is complete the fingerprint option will not show up on the login screen. Walk Away Lock and Wake on Approach does not work. NET Framework 3. By Shan Abdul. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Aug 20, 2015 · Hi, I recently installed Windows 10 Pro 64Bit on this Dell Latitude E5540 laptop but can't get the fingerprint working. RGB camera works fine but the IR camera won't even show up in device manager and I can't find the driver for it even on the support page looked up by Service Tag, Windows 11 is using the default driver. & Dec 9, 2024 · It may not be listed under the name you are looking for, and may be in a software bundle. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Dec 27, 2021 · Problem occured in Windows 10 and 11 on this laptop. I'm pretty sure this is caused by a conflict with Windows Hello. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. May 22, 2024 · I am not a Windows friendly person. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Whats the trouble shooting? Dec 1, 2023 · It seems like you're experiencing a complicated issue with Windows Hello on your Dell XPS 13 9370. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Dec 20, 2023 · I have a dell latitude 5300 2 in 1 which supposedly supports windows hello and has a fingerprint scanner but my laptop says "we can't find a fingerprint scanner compatible with windows hello". Right-click on it, and then select “ Start” from the list that appears. The MSI is starting Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. All greek to me. 1055,A14) from Dell E5540 Support and Drivers page. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Sep 29, 2023 · 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. This means that the customer cannot log in with their fingerprint. I use laptop Dell Latitude 5400 with winver 21H1. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Feb 27, 2018 · My IR Camera, and Windows Hello, also some time stopped working over the past few days. Using Windows Update Assistant, Update windows. 1. After this, check to see if you can set up Windows Hello Dec 17, 2024 · I have the same problem. The face recognition was working properly in Windows 10, before the format. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. 2. 1016). The option to add a finger or remove the fingerprint are greyed out and not clickable. Mar 25, 2023 · I did try your suggestion, however, it did not work for me. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. Type services. Mar 19, 2019 · 2. Features are Apr 17, 2020 · I have an Inspiron 17 7786 that I had to reinstall Windows 10 on. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. I have also removed the fingerprint stored prior and created new one still not working. Go to their site and compare your 17 R4 with the pictures. 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. 6. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Nov 11, 2021 · PIN not working for logging into Windows 11 I have set up a PIN for logging into my laptop, but I am not given that option when logging on. How do I configure Windows Hello through the Dell WB7022 webcam? Currently Windows 10 (October 2020 update or earlier) does not support external webcam for Windows Hello facial recognition. It is more secure than using a password, because it uses biometric authentication—you sign in with your face, iris, or fingerprint (or a PIN). A few are not. Moreover, Windows Hello only works 1 time of 10. May 11, 2023 · Windows 10 LTSC release 1809 is, in fact, three additional versions back from the last supported. Dec 26, 2019 · Hi I have a Dell new inspiron 15 7000 series 2-in-1 and Windows Hello wont work. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Perform a Windows Reset. Updated Sep 29, 2023. This fixed the camera app but not Windows Hello. Click on Computer Configuration and open Administrative Templates. Jun 9, 2024 · Most devices and software are fine with this. May 16, 2020 · I cannot access finger print feature on my device DELL LATITUDE E7450 (running windows 10 enterprise 64 bit addition) although it has a finger print option. My main camera still works fine, but when I switch cameras to the IR one, the picture is grey and black and there's a red flashing light next to the Nov 12, 2019 · Windows Hello says there is no Windows Hello compatible camera available. I already checked the device manager and it tells me the device is working properly. Dec 20, 2023 · 4, enter the UEFI interface to confirm that the camera-related firmware are open: win 10: Settings - Update and Security - Recovery - Advanced Startup - Restart Now! --Troubleshooting --Advanced Options --Start UEFI firmware settings --Reboot -Enter the UEFI interface. Right-click on “Integrated Webcam” and click on “Disable device“. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. I've contacted Dell tech support and after a long phone call and using their community, the only solution being offered is a clean install of Apr 8, 2023 · Thanks John. Thank you for responding. I updated the drivers and the integrated camera works, however the Windows Hello feature does not. If it is set up, choose "Remove this sign-in option". It worked while installing windows 10 1903 via iso (which failed to update otherwise), windows hello was all go Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. Sep 13, 2019 · Goodix Fingerprint sensor not working after windows 10 1903 update on my Dell G3 3579. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Jun 28, 2022 · Hi all, Follow these steps to ensure the Windows Hello operation: (infrared camera). There are fixes available to solve this problem on your computer. Both are admin level accts. Seems like they are locked out in this case. I have also uninstalled the Windows Creator (1709) security maintenance from the system. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. I spent HOURS on line with the Windows tech who tried everything he could figure out and nothing worked. To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. all drivers for monitor and laptops installed and updated, windows updated, optional drivers updated. Press Windows key, type gpedit, and press Enter. Let us know if updating the driver resolved the issue. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. This happened on my Latitude 7400 running Windows 10 and later Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Windows 10 Hello Facial Recognition feature - supported systems and requirements. Now when I try to set up it repeatedly gives me the same message. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. What are you Aug 11, 2016 · Hi, Hi Just received my DELL Inspiron 13 5000 2 in 1 (tablet/laptop)It has an IR cameraSo it is supposed to be compatible with Windows 10. How to Configure Windows Hello in Windows 10 for Biometric Scanners. Basically neither fingerprint nor Windows Hello can be set up. Jul 8, 2020 · So, after installing for some reason windows hello is not able to detect the fingerprint scanner and shows "We Couldn't find a finger print sensor compatible with Windows hello Fingerprint. Use Dell Community: Join the Dell Community Forums to get help from other users. " . It's windows. Face recognition is now working for me in Windows 11. Select Windows Hello PIN. (I did not need to restart). My PC is updated, both from Windows Update and Dell Update. I reinstall this two i did not have to go to bios cause there is nothing in bios for m6500 anyways regarding finger print. For more information, see Dell Knowledge Base article Dell BIOS Updates. Dec 9, 2024 · What is Windows Hello? Windows Hello is a new way to sign in to your devices, apps, online services, and networks. Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device. After the most recent Windows 10 1809 feature update, the Windows Hello facial recognition biometric feature stopped working. asked for my It may not be listed under the name you are looking for, and may be in a software bundle. still the same outcome Apr 10, 2018 · - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok). He told me the camera must be bad. Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Restart your device and attempt to log in using face recognition. For more information about Windows Hello and biometric login, refer to KB article What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Apr 16, 2019 · Hi there,  greeting from me. Jul 20, 2017 · Below is information configuring Windows Hello with Biometric Scanners. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work. Aug 21, 2024 · The following article provides information about resolving a Windows Hello Facial recognition error. However, you can set the Dell WB7022 webcam to work with Windows Hello by following these steps: Go to Camera Control in Currently i have an issue with my fingerprint sensor. The issue occurs after rebooting or resuming from hibernation or power. Try to sign into Windows using the fingerprint Dec 29, 2020 · Device Manager will find the driver and install it (Note: the label Integrated Webcam will not change after you update the drivers) 9. By utilizing biometric authentication methods such as a PIN, fingerprint, or facial recognition, Windows Hello enhances your security while simplifying the login process. Ensuring that every relevant thing in the BIOS is enabled. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise There might have modifications made to some of the crucial settings of Group Policy. Mar 17, 2025 · Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device. Reset fingerprint & facial recognition options. Restart the computer. 8. Hence, apply the following steps to resolve it quickly on your PC. Restart your laptop and set up facial recognition again. I removed my face data from Windows Hello and tried to set it up again. Windows device manager showed only a generic webcam under imaging systems. In this case - again unless indicated otherwise - you will need to have an older version of the Camera drivers to support this camera. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. But, Windows facial recognition worked just fine with Windows 10. however, the Windows hello function does not work and it says not compatible on this PC. This really should be default behaviour for Windows Hello to look for a compatible Windows Hello external Webcam if a laptop lid is closed. 5. Locate the Ngc folder and delete it. Of note for anyone else who may try it, I had to modify your regedit path slightly to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform. Enable Biometrics in Group Policy Editor. Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. and run the troubleshooter for Windows Hello or Biometric devices. I tried Dell's suggestion above, downloaded the driver and installed, but the installation failed. Feb 3, 2018 · To resolve this issue, we recommend that you update the camera's driver by following the steps provided in this article. Apr 17, 2024 · Fortunately, they are not different from what you know about the Windows 10 fingerprint not working issue. 1 for Windows 11, version 22H2 for x64 (KB5031323) updated and installed on 11-10-2023. " Under the "Windows Hello" section, click on "Remove" next to your face recognition data. Aug 13, 2024 · The other two being, fingerprint and iris scan. I have a domain user setup as my main acct and a local admin acct. If it is not set up, choose Setup and complete set up. But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". May 26, 2022 · It worked perfectly in Windows 11 (and in Linux with howdy). Now finally Windows Hello works. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. Since then Windows Hello facial recognition does not work' Oct 5, 2017 · If i install the previous Control Vault driver (version A. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. Look for Windows Biometric Service, double click on it and click on Stop. Then the driver is installed again. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. It doesnt work since yesterday. Click Accounts and select Sign-In options. CAD software and Rendering, yes. What if none of the troubleshooting steps work? Additional Troubleshooting: Try some additional steps to resolve fingerprint reader issues. . The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. 1), follow these steps: In Windows, search for and open Check for updates. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise only Creators Update might have modified some of the crucial settings of Group Policy. Then open Explorer and navigate to the following path. Windows Hello + Brio 4K are in the "nuh-uh" category. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. I checked if any of my drivers needed to be updated, and they all seem to be up to date. However. " Current situation: 1. After rebooting your computer you will be able to sign in with Windows 10 Hello Face. Aug 7, 2022 · Ensure the latest BIOS available for your computer installed. Select Face Recognition (Windows Hello) and click Remove. Now I have a newer Inspiron 15 7567, and most of it's TPM capabilities are compatible. Aug 12, 2022 · Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability I checked the specification for the Dell Inspiron 14 5410 on the Dell Support website, that laptop has a standard HD webcam that does not have Infrared capability. i followed the hello and password setup first than uninstall any old dell drivers and unistall finger print from device mananger and it works perfect. Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Click on Windows Hello PIN and Windows Hello is a cutting-edge feature in Windows 11 that provides a more personal and secure way to access your device. Ensure that the latest Windows updates are installed, you can get the latest updates for Windows 10 from the Microsoft website. After installing Windows 11 facial recognition does not work. Also web-sign-in does not work, since the pop-up windows did not appear. My Windows Hello for Business options such as PIN and Biometrics such as Facial Recognition and Fingerprint was working well for more than a year. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. My fingerprint reader and camera did not appear. After your computer restarts, check if Windows Hello is working. msc and click on OK. At the top of the Device Manager (where the name of the device is) you can right click and select "Search for changed hardware". Sep 27, 2017 · I tried to upgrade BIOS system and updated the driver from Dell for Fingerprint as well. and for good measure also added the DWORD to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Jan 21, 2018 · Tobii just released an update driver so that Windows Hello will work in March 2018. This may be due to the fact that at one time I was running some work applications (Teams) from my laptop using my work credentials, but that is no longer being done and I would like to go back to using a Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Does anyone know what the problem is? Aug 14, 2023 · 6. any solutions? I already installed the latest drivers from the Dell website. Jul 16, 2021 · Hello, I've only had my dell laptop for 4 months and my fingerprint scanner doesn't work anymore. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. But since today Windows Hello will not work; the red lights just don't function. Something may have caused it to be turned off or otherwise fail. Windows 10 says: This option is currently unavailable. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Install updates manually. Then delete the folder named NGC. I did this to fix some screen tearing issues I had, and since restarting this has happened, I found a way to get the settings that allow me to reset, repair, restore and tried to repair and it failed, I was going to restore but Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Mar 2, 2022 · @DELL-Cares I'm having a similar problem with the same camera on a 7200. The biometrics Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Jul 5, 2018 · i was able to install finger print in windows 10 as well for my dell m6500. - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. What is Windows Hello? Jan 28, 2020 · Do NOT set the flag to delete the driver. ***Modified title from: I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello ***. Reset your PIN: Go to Settings > Accounts > Sign-in options. Try to sign into Windows using the fingerprint Oct 9, 2023 · still the same, Windows Hello not working after waking up. Fingerprint sensor is not responsive Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Go back to dell and use service tag to re-flash the BIOS using the software from Dell that is associated with your PC tag 4. I jut did the Anniversary update. It's a dell latitude 7310 which uses the control vault fingerprint scanner. My camera stopped working a few days ago. Follow the prompts to reset your PIN using your Microsoft account password. I then need to go into device manager and uninstall the webcam and facial recognition device then reboot the system. Go to Start > Settings > Accounts > Sign-in options 2. 8 for Windows 11 for x64 (#KB5009469). Try to sign into Windows using the fingerprint Apr 29, 2021 · Sadly this keep resetting for me also. com Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Oct 7, 2024 · Windows Hello not working I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Whenever I try to use it, the system shows me "Something went wrong on our end. Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems . Dec 11, 2020 · 3. I get two messages:1. Follow Followed Like Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. 6 Fixes for Windows Hello Aug 24, 2021 · Windows Hello camera working: IR LED Fast blinking. The solution offered doesn't work. Below is other information referencing Windows Hello that may or may not pertain to your computer. I have tried all methods such as deleting all drivers and reinstall them, also performed reset and reinstallation of windows 10 home. Check to see if you get the same error, when you still get the error, the webcam software should also be uninstalled and reinstalled. To resolve this: 1. Dec 20, 2024 · I am setting up a new elitebook.   Both of these options wor Jun 28, 2022 · I have exactly the same problem as Kiran KN. Restart your PC. 1st try checking if you need new drivers at Dell Support, or use SupportAssist. Ensure that all Chipset drivers are properly installed (Intel chipset device software and Integrated Sensor Solution driver). It doesn't have an option to 'remove' or 'add another' fingerprint. Update System Drivers. I get the message 'Windows Hello isn't available for Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. I cant create a Windows Hello Face or Windows Hello Fingerprint. Computers running the Windows 10 or Windows 11 22H1 and older operating system may not find the Mobile Industry Processor Interface (MIPI) camera. Ever since, the device asks for a PIN and doesn't let me set up Windows Hello with fingerprint properly. Under Windows Update, click Check for updates or Download now. First the camera in Teams, and now Windows Hello. please h Feb 25, 2023 · Hello, I have a Dell Inspiron 5579 and I have been trying to get Windows Hello to work for months. I removed a driver Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Reinstall the camera driver . I spent 4 hours with a Windows specialist on line and he never got it to work. Aug 17, 2019 · 2. Jan 20, 2018 · Hi Troy. Press the Win + X keys and choose Device Manager. Many restarts later you should be able to set the PIN.   I would like to ask for help. 4. and the same for face recognition. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Try to sign into Windows using the fingerprint Oct 6, 2024 · Select Windows biometric services from the left column. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Systems running Windows 10 are not limited to using the Dell Data Protection- Security Tools in order to utilize the biometric device. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft May 26, 2020 · You can try resetting the Windows Hello Biometric Database and check if that helps. I'm on latest windows 10 build 1909 and i have done all the possible updates from Dell updater and windows updater. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Oct 25, 2023 · 2023-10 Cumulative Update for . Aug 18, 2019 · My windows hello is not working after wake from sleep . "We couldn't find a camera compatible with Windows Hello Face. Dec 16, 2018 · Hello, I have a Dell XPS 15 9575 2-in-1. Go to. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Please try again later. Try to sign into Windows using the fingerprint Oct 4, 2023 · HP, Dell, Lenovo Windows 10 fingerprint reader not working – According to users, a fingerprint reader isn’t working on isn’t related only to these brands, and it may appear on almost any PC. Fix 2 – Reinstall Webcam in device manager Disabling and enabling the webcam device has worked out for many users facing similar issues. Click Set up and follow the on-screen instructions to scan your face. However, I'm afraid the methods did not work. 6. The reason behind face-recognition is a no-brainer. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Even if your Windows 11 or Windows 10 device can use Windows Hello, its usage is not To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Why? I have an XPS 13 that is 2 years old and it works just fine, why would the newer computer not be compatible? How can I fix it? It isn't a huge issue, but I enjoyed the feature. This will fix the problem for a while, and then I need to repeat the cycle. If you are facing the same problem, don’t worry. I didn't have to restart, but you may have to. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Nov 12, 2019 · Windows Hello says there is no Windows Hello compatible camera available. In Device Manager window, expand “Cameras” to see the available camera devices. 1. I looked for a solution online and based on an answer on this website added a file in the registry. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. The laptop has an IR camera for Hello, but Windows just recognizes it as just a normal camera. When I try updating drivers from device manager it doesn't say it is out of date. D Sep 19, 2024 · Windows Hello Fingerprint. Image or video shows artifacts and flickering, possibly due to interference from LED or Florescent light sources. For instance, I have a camera at the top and the Tobii Eye tracking at the bottom of my screen. I am on a corporate domain/AAD joined Laptop using Windows 10 Ent 21H1 now. The webcam still works for video calls and other functions, just not windows hello. Please follow the steps mentioned below: Press Windows key + R, to open Run dialog box. I then tried Dell Support Assistant, but it failed to install too. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. Why is my fingerprint sensor not working in Windows 11? Liquids or dirt – Before assuming your fingerprint sensor is not working due to a hardware or software error, you should check it and clean it as nicely as possible. mutmx ujjcj qctoj lxygep mtpzz fkcn qcxlwtude gvi uxh wqqrh ppst bxkdyr dfg fycd xlo